O que faz o short-term rental funcionar?

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Originalmente publicado no Hotelier News

O ecossistema do short-term rental enfrenta desafios operacionais, como a falta de escalabilidade e a complexidade na gestão de múltiplas propriedades. Miguel Moraes, gerente de CX do Charlie, destaca que o “jeitinho brasileiro”, com um ambiente acolhedor e atendimento diferenciado, é um diferencial importante nesse setor. Ele também menciona a complexidade da operação devido à dispersão das unidades e a falta de apoio adequado.

Além disso, Moraes ressalta a importância da capacitação em hospitalidade remota, focando em comunicação eficiente e habilidades tecnológicas. Em relação à experiência do hóspede, o foco está em criar um ambiente personalizado, com flexibilidade e autonomia, especialmente para os viajantes corporativos. A digitalização também é crucial, com soluções como self check-in e integração de sistemas para melhorar a operação.

No contexto do Charlie, a empresa está focada em garantir que o atendimento e a experiência sejam adequados às necessidades dos hóspedes, com destaque para a hospitalidade remota e a inovação tecnológica.

 

Confira conteúdo na íntegra clicando aqui. 

Contato para Imprensa: Kima Comunicação (jossiani@kima.com.br)

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